Online Car Rental Booking

  • What do I need to know about Insurance?

    Most of our basic rental charge includes the following coverages: Collision Damage Waiver, Personal Accident Insurance & Theft Protection.  This cover has an excess between ISK 195000-ISK 375000 depending on the category of the vehicle you have selected.  For full information relating to our covers and terms of cover, please review our Protection and Insurance Options page

  • I don't want any unpleasant surprises at check out - are there any compulsory additional taxes or surcharges?

    Your rental quote takes into account all charges corresponding to your reservation criteria. The list of these charges is printed on the reservation confirmation. The rates are guaranteed for the rental associated with the confirmed booking. Only specific compulsory charges such as Airport, Ecological surcharges (when excluded from the product) and country governmental taxes may change before the renting period starts.

  • Can I check rates without making a reservation?

    You may request a quotation and check vehicle availability without making a reservation. Complete only the entry page on our website and click on “Continue”. If you wish to make a reservation at this time and with these details simply continue by pressing the "Search" button.

  • How will I know that my reservation is confirmed?

    At the end of the reservation process you will receive a "Reservation Confirmation" page with the reservation number highlighted. You will also receive a confirmation e-mail containing the details of your reservation. You should save these to your phone or print out and keep them for your records.

  • Is it possible to modify / cancel my reservation after it is confirmed?

    Pre-paid reservations can only be amended or canceled by contacting our customer services by phone tel +354 461 6000 during office hours on weekdays (9am - 5pm GMT). Please note that the cancelation policy of this website may apply to your booking. Note that you can ONLY modify or cancel the reservations which have been made online by yourself on this website. For changes to reservations made via a Travel Agency, Tour Operator or Car Rental Broker site please contact the relevant agent. You will receive a confirmation of amendment or cancellation by e-mail. You should print these and keep them for your records.

  • Can I book additional extras or equipment online?

    Yes, you can book additional extras online. These items can be requested in step 3 (Choose Extras) at the time of reservation on the rate quote page. They involve extra cost and are subject to availability.

  • How do you protect my personal and credit card information online?

    The online reservation service is located on a secure server that guarantees the safety of a transaction. This website uses SSL (Secure Socket Layer) encrypting technology. SSL works by encrypting all communications between your computer and our server so the information cannot be intercepted. We do not process your payment details ourselves. When entering the payment step in our booking engine you will be connected to Valitor’s online Secure Payment System (SPS) that utilises up to date and reliable payment processing technology for secure online payment.

  • How is my rental rate calculated?

    Your total rental rate is calculated based on the information provided at the time of booking. The quoted total rate will include any extras you select during the booking process. Our counter agents will review all charges with you to ensure that your total charges meet with your approval when you pick up your car.

  • How can I locate the closest Europcar Location?

    There are many rental locations around Iceland at your service. To view the full list of Europcar Car Rental locations in Iceland click here.

  • What vehicles are available in a given station?

    All the vehicles available at a given station are displayed in Step 2 of the Reservation screen on our site. The available cars are displayed according to their immediate confirmation. Some car groups and/or extras can not be booked within 48h.

  • Do you offer Winter Tires?

    From November 1st until April 15th our cars come equipped with studded winter tires. Exception from this could be, but not necessarily, certain models (such as electric vehicles) intended for use in the Reykjavík capital area only.

  • Do you offer Chauffeur driven service?

    Yes, we provide chauffeur driven service. Please contact us for details.

  • Can I have a confirmation of the vehicle I want?

    If the chosen car is in the immediate booking part, it is automatically confirmed. The confirmation is about the category only. Please observe that we only guarantee the category reserved and not the model.

Rental Process Information

  • Is there a minimum age for renting a vehicle?

    • To rent/drive a passenger car or an SUV one must be at least 20 years old and have held a driver's license for at least one year.

    • To rent/drive a Luxury car, Motorhome, and certain groups of Camping vehicles the minimum age is 23 years, and a driving license held for at least one year.

    • To rent/drive a bigger vehicle (i.e. large people carrier) which according to law at any given time requires an extended driver license one shall present an appropriate and valid license at the start of the rental.
  • What documents do I need to present at the counter when I pick up my car?

    You will need to present to our customer representative:

    • Your normal driving license, issued by your country of residence (N.B. For license holders from the UK, where the driving license is issued in 2 parts, both parts of the license need to be presented) and held for at least one year. It will be requested at every rental. Note that your International Driving License is valid only if accompanied by your normal Driving License. Driving Licenses must be valid.
    • Your passport will also be required according to Icelandic law for car rentals.
    • Your valid credit card with an expiry date after the due check-in date or a valid Europcar charge card. If you use a Europcar prepaid voucher as means of payment (with a specified value or the mention 'Group & Days apply'), you must also present a credit card for those charges which have not been prepaid (such as extras, refueling charge, excess due in the event of damage to or loss of the rented vehicle). Please check the list of accepted credit cards in the country rental conditions.

    NOTE: Points 1) and 2) are applicable to all additional drivers, if any.

  • Do I need to check the condition of the vehicle prior leaving the location?

    Yes, you have to check that the vehicle condition report reflects the actual vehicle condition. If an apparent defect is not listed, please proceed to a joint examination of the vehicle with our employee, in order to update the rental agreement.

  • May I use my credit card coverage?

    Some credit cards may entitle their holders to a degree of cover for damage to, or loss of, the rental vehicle. We are happy to recognize such cards and for the card-holder, in such a case, not to avail himself of the protections set out above and to stand liable for any damage to, or loss of, our vehicle.

    Please however be aware of the following:

    • If you choose to be covered by your card and decline our protections, you are also declining the recovery service from liable third parties.
    • The extent of coverage provided by credit cards varies and is usually subject to certain restrictions, in particular concerning the maximum length of rental and the type of vehicle which can be covered.
    • We strongly advise you to contact your Credit Card organization before rental and provide details/proof of your coverage when arriving at the at the rental location.
  • My driving license has been stolen; can I present a theft declaration instead?

    Under certain restrictive conditions, the declaration of theft or loss of the license may be accepted if the issue date is sufficiently recent in terms of local legislation and if the local conditions are fulfilled (to be checked locally).


  • Can I book a vehicle and pay for it even if I won't be the person who picks it up and drives it?

    No, the Credit Card holder who pays the booking has to be the main driver (renter) as this will be mentioned on the rental agreement.

  • If I have forgotten my driving license, can I nevertheless take the vehicle?

    No. A driving license is mandatory for renting a vehicle.

  • What do I need to provide for renting a luxury or special vehicle?

    For luxury and special models two credit cards (including at least one major credit card: Visa, MasterCard, American Express, Diners Club) may be required and an authorization will be requested on each.

  • What is a Rental Agreement?

    The rental agreement is the formal contract, signed by Europcar and the customer (lessee) at the time of check-out, which shows the terms of the rental, and the rate applied.

  • Can the station agent explain the vehicle's controls to me?

    When picking up your rented vehicle, feel free to ask the station agent to explain to you its main controls.

  • Do I need to check the condition of the vehicle prior leaving the keys at the counter?

    Yes, and if you found a new apparent defect (not listed on the rental agreement at time of pick up) you have to inform our employee for a joint examination. Even if no accident occurred the vehicle may have been damaged during the rental and this has to be indicated to our staff at the return. If an accident occurred during the rental you must declare it and give the documentation.

  • Can I extend the rental duration?

    Extending the rental duration is possible at the time of check-out or during the rental itself (according to our acceptance). You have to contact or come in person to our nearest rental location. The extension is subject to vehicle availability and extra payment. A complementary authorization may be requested on your credit card.
    CAUTION: Remember that you are only covered for the period mentioned in your printed rental agreement.

  • What methods of payment are accepted by Europcar in Iceland?

    Credit Cards: We accept major credit cards: American Express, Diners Club, Mastercard, Visa. Credit cards are accepted to the limits authorized by the credit card company. Debit cards are NOT accepted at the time of reservation or rental. Europcar charge cards and Full Credit vouchers are accepted throughout the network; on their own, they permit the rental of most vehicle categories. Europcar prepaid vouchers (with a specified value or the mention Group Days Apply) are accepted as means of payment of the rental charges, but they must be accompanied by a credit card for the charges which have not been prepaid (extras, refueling charge, excess due in case of damage to or loss of the rented vehicle).

  • Can I return a vehicle to another station than the one where I rented it? How much does it cost?

    If you want to return the vehicle to a different station from the station where you start your rental, just choose the corresponding stations when you “start a quote” on the first page of our website. The system will automatically answer you if the route you have chosen is possible and the corresponding price including the one-way charge, if any. Domestic one-ways are only possible inside the country between all stations.

  • What happens if the one-way isn't authorized but I do not return the vehicle to the departure station?

    If you return the vehicle to a different station when you have booked on a rate that does not allow the one-way, you will be charged a higher rate.

  • Can I return the vehicle outside the location opening hours?

    Yes, you may return your vehicle when the location is closed, but please check return facilities when picking up the car. That is to say, please ask if a key return box is available at the check-in station.
    CAUTION: The vehicle will remain your responsibility until it has been checked by our representative.

  • Can payment be made at a given station and the car rented at another one?

    No. The renter must be qualified at the pick-up location with his own form of payment, valid driving license, passport and meet the minimum age requirements. The invoice is issued by the entity of the pick-up location.

  • What happens if I return the car late?

    In most cases, our rates are daily rates where a day is considered as 24 hours, counted from the time the rental starts. If you return the car late, your rate will be recalculated, adding an extra day for each additional 24 hours you have kept the car. Each 24 hour period started counts as a whole rental day. In fact we offer you 30 minutes grace period after the 24 hours are up, just to give you a bit more time. So a rental of 24 hours and 30 minutes still counts as a one day rental.

    IMPORTANT: Remember that your insurances only cover you for the period mentioned on the Rental Agreement you made when you picked up the car. So if you decide to return the car later than first planned, please drop into the rental station (or call) to amend the Rental Agreement.

  • Fines: Parking Tickets, Road-Tolls & Traffic Violations

    Parking tickets, road-tolls and any traffic violations are the responsibility of the renter who must pay them before returning the vehicle. Congestion charges or fines received by us after the rental will be charged directly to the renter, including a surcharge for late payment, if there are any. A local administration fee applies: this will be charged in addition to the fines.

  • Do I need to return the car with a full tank?

    Vehicles are supplied with a full tank of fuel and you should return the vehicle with a full tank. Otherwise, you will be charged for missing fuel at the end of the rental. Our rates do not include fuel. Refueling charge applies.

    Always make sure that you use the right type of fuel!

    Charges apply when incorrect fuel has been added to the rented vehicles fuel tank. This includes workshop hours and any damages to the vehicle’s mechanism. Towing cost and vehicle replacement related to breakdown or damage is the driver´s responsibility.

  • Charging Policy

    Electric Vehicles should be charged to at least 75% upon return, otherwise Charging & administration fee may apply.

  • Smoking and Vaping Policy

    Our fleet is 100% smoke-free. All types of smoking are prohibited in our cars, including vaping. A cleaning fee will be charged if the non-smoking policy is violated.

  • Lost items

    If you need to contact us regarding any lost items, please call or contact us thru this web page and we will do our very best to help you reclaim your lost item. However, please note that we can accept no liability for items left in the vehicle at the end of the rental.

  • Driving Restrictions

    Driving outside marked trails is prohibited and is subject to nature conservation law. Driving rental cars on roads or tracks with no road number is forbidden. Passenger cars and 2wd vehicles are strictly forbidden on roads that are marked with an F on public maps, as well as driving Kjölur (road 35) or Kaldidalur (road 550). Driving on F-roads is only allowed on 4X4 (four-wheel drive) jeeps that Höldur car rental agrees as appropriate for being driven on such roads.

Spurt og svarað

Bókanir á netinu

  • Hvað er innifalið í netverðum?

    Í netverðum á heimasíðu Bílaleigu Akureyrar eru innifalin öll lögbundin gjöld vegna viðkomandi bókunar. Í verðtilboðum er meðal annars eftirfarandi innifalið:

    • 24% virðisaukaskattur
    • Ótakmarkaður kílómetrafjöldi eða takmarkaður kílómetrafjöldi (tilboð)
    • Flugvallagjald ef við á
    • Einstefnugjald ef við á
    • Slysatrygging ökumanns og farþega
    • Lögbundin ábyrgðartrygging gagnvart þriðja aðila
    • CDW kaskótrygging
    • TP þjófnaðartrygging
  • Hvað þarf ég að vita um tryggingar?

    Sjálfsábyrgð vegna kaskótryggingar (CDW) er breytileg og fer eftir bílaflokki. Í boði er meðal annars að kaupa súper kaskótryggingu (SCDW) og með því lækkar sjálfsábyrgð leigutaka verulega. Athugið að engin trygging bætir skemmdir á undirvagni bifreiðar eða skemmdir vegna aksturs í ám eða vötnum. Leigutaki er að fullu ábyrgur fyrir slíku tjóni. Lesa má meira um tryggingar og þá tryggingapakka sem við bjóðum hér.

  • Eru einhver óvænt aukagjöld sem þarf að greiða þegar bíllinn er sóttur?

    Nei, í netverðum eru öll gjöld innifalin og þau talin upp í bókunarstaðfestingu. Aðeins utanaðkomandi breytingar svo sem skattahækkanir yfirvalda og/eða aðrar slíkar álögur geta haft áhrif á staðfest verð.

  • Get ég skoðað verð án þess að bóka bíl?

    Já, með því að fara í gegn um þau skref sem farið er í gegnum til að bóka bíl færðu verðdæmi sem miðar við þær óskir sem þú velur. Fyrst velur þú ferðaupplýsingar, því næst bílaflokk og aukahluti og þá birtast upplýsingar um verð. Ef þú kýst að bóka bíl á því verði sem gefið er upp velur þú einfaldlega gula hnappinn sem segir Ganga frá bókun.

  • Hvernig veit ég að bókun mín er staðfest?

    Þegar þú hefur farið í gegnum skrefin í bókunarferlinu birtist staðfestingarsíða þar sem þú sérð staðfestingarnúmer og allar aðrar upplýsingar um þína bókun, s.s. dagsetningar, útleigu- og skilastaði, bílaflokk, aukahluti og verð. Að sama skapi færðu sendan tölvupóst með þessum sömu upplýsingum. Við mælum með því að viðskiptavinir visti bæði staðfestingarsíðuna og tölvupóstinn í síma sinn eða prenti út.

  • Get ég breytt eða afbókað pöntun?

    Já, þér er velkomið að afbóka eða gera breytingar á pöntun svo framarlega sem það er gert sólarhring áður en ráðgert er að leiga hefjist. Fyrirfamgreiddum bókunum er aðeins er hægt að breyta eða falla frá með því að hafa samband símleiðis við þjónustuver okkar á skrifstofutíma (8-17 virka daga) í síma 461-6000. Athugaðu að afbókunarskilmálar um vefsölu gætu átt við þína bókun.

  • Get ég bókað aukahluti og viðbótartryggingar á netinu?

    Já, á netinu er hægt að bóka aukahluti og viðbótartryggingar. Þegar þú velur hvernig bíl þú vilt bóka getur þú einnig valið aukahluti og viðbótartryggingar. Vinsamlega athugið að greiða þarf aukalega fyrir þessa hluti og/eða tryggingar.

  • Hvernig verndar Bílaleiga Akureyrar persónu- og kreditkortaupplýsingar sem gefnar eru upp við bókun?

    Bókunarvélin okkar er staðsett á öruggum netþjóni sem tryggir örugga meðferð upplýsinga. Vefsíðan notast við SSL-samskiptareglur sem dulkóðar öll samskipti milli tölvunnar þinnar og netþjóns okkar sem tryggir að ekki á að vera hægt að brjótast inn í þær upplýsingar sem þar fara á milli. Sjálf sýslum við ekki með kortaupplýsingarnar þínar á síðunni. Þegar þú ferð í greiðsluskref í bókunarvélinni munt þú flytjast á örugga greiðslusíðu hjá Valitor til að ljúka við greiðslu.

  • Hvernig er leiguverð reiknað?

    Leiguverð er reiknað eftir þeim forsendum sem þú gefur upp við bókun. Verð inniheldur öll gjöld og aukahluti sem valdir eru þegar bíll er bókaður. Sé þess óskað fara starfsmenn okkar yfir verð útreikning með þér þegar bíll er sóttur.

  • Hvað gerist ef ég lendi í tjóni?

    Sjálfsábyrgð leigutaka er mismunandi og fer eftir bílaflokki. Starfsfólk okkar veitir þér upplýsingar um sjálfsábyrgð miðað við þann bílaflokk sem þú kýst að leigja. Hægt er að lækka sjálfsábyrgð með viðbótartryggingu. Ef tjón verður, greiðir leigutaki áætlaðan viðgerðarkostnað og önnur gjöld sem af tjóninu hljótast. Verði kostnaður lægri en reiknað var með í upphafi er mismunurinn endurgreiddur til leigutaka.

  • Hvernig finn ég þá útleigustöð sem er næst mér?

    Til að finna þá útleigustöð sem hentar þér best velur þú tengilinn Afgreiðslustaðir hér á síðunni. Þá birtist yfirlit yfir allar útleigustöðvar okkar á Íslandi.

  • Afhendið þið bíla einungis á afgreiðslustöðum?

    Alla jafna eru bílar afhentir á afgreiðslustöðvum okkar nema um annað sé sérstaklega samið.

  • Get ég séð hvaða bílar eru í boði á hverjum afgreiðslustað?

    Í öðru skrefi bókunarferilsins getur þú séð hvaða bílar eru í boði á þeirri útleigustöð sem þú velur. Suma bílaflokka er ekki hægt að bóka á netinu nema með tveggja sólarhringa fyrirvara.

  • Fæ ég þá gerð af bíl sem birtist á netinu þegar ég vel bílflokk?

    Það er ekki víst að þú fáir nákvæmlega eins bíl og birtist á netinu en þú færð sambærilegan bíl. Myndir af bílunum á netinu gefa til kynna stærð og kosti viðkomandi bílaflokks, það tryggir ekki endilega að nákvæmlega sama gerð verði leigð til þín.

Að leigja bílaleigubíl

  • Hvað er leigusamningur?

    Leigusamningur er formlegt samkomulag milli Bílaleigu Akureyrar – Europcar og leigutaka sem undirritað er við upphaf leigu. Í leigusamningi koma fram leiguskilmálar, upplýsingar um ökutæki, aukahluti og verð.

  • Getur starfsmaður útskýrt stjórntæki bílsins fyrir mér?

    Já, hikaðu ekki við að biðja starfsfólk um aðstoð ef eitthvað er óvíst varðandi stjórntæki bílsins. 

  • Á ég að kanna ástand bílsins þegar ég skila honum?

    Ætlast er til að leigutaki kanni hvort bílinn sé í jafn góðu ástandi við skil og við upphaf leigu. Hafi tjón orðið á bílnum er leigutaka skylt að tilkynna leigusala um það tafarlaust.

  • Er hægt að framlengja leigutíma?

    Hægt er að framlengja leigutíma við upphaf leigu eða meðan á leigu stendur hafi fengist fyrir því samþykki Bílaleigu Akureyrar – Europcar. Hægt er að hringja eða koma á næsta afgreiðslustað til að framlengja leigu.

  • Sektir

    Leigutaki er ábyrgur fyrir öllum stöðumælasektum, veggjöldum, bílastæðagjöldum sem og sektum fyrir umferðalagabrot. Leigusali áskilur sér rétt til að innheimta þóknun hjá leigutaka af kreditkorti hans, samkvæmt verðskrá leigusala, komi til þess að leigusali verði að greiða sektir fyrir leigutaka og/eða upplýsa yfirvöld um leigutaka vegna umferðalagabrota.

  • Þarf að skila bílnum fullum af eldsneyti?

    Já, það á að skila bílnum með fullum tanki af eldsneyti. Ef bíl er ekki skilað með fullum tanki af eldsneyti er kreditkort leigutaka skuldfært fyrir því sem upp á vantar í samræmi við listaverð hjá N1 að viðbættu þjónustuálagi.

  • Óskilamunir

    Ef þú verður fyrir því óláni að gleyma einhverjum af eigum þínum í bíl frá okkur gerum við að sjálfsögðu hvað við getum til að aðstoða þig við að finna hlutina. Allir óskilamunir sem eftir verða í bílaleigubílum eru teknir til hliðar og reynt að koma þeim í hendur eigenda sinna. Vinsamlega athugið að Bílaleiga Akureyrar – Europcar er ekki ábyrg fyrir hlutum sem gleymast eða skildir eru eftir í bílaleigubílum.

  • Með hvaða hætti greiði ég fyrir bílaleigu?

    Framvísun kreditkorts leigutaka er skilyrði fyrir leigu sem trygging fyrir hvers konar aukakostnaði sem til getur fallið, svo sem umferðamyndavéla- og stöðumælasektum, tjónum o.þ.h. Leigutaki er þó ekki á nokkurn hátt skyldugur til þess að greiða leigu með kreditkorti sínu, heldur er framvísun þess við gerð leigusamnings einungis trygging leigusala eins og að ofan greinir. Fyrirtæki sem gert hafa við okkur samning um fyrirtækjaþjónustu hafa alla jafna kost á að vera í reikningsviðskiptum.

  • Verð ég að skila bílnum aftur á sömu útleigustöð og leiga hefst á og hver er verðmunur ef skilað er á öðrum stað?

    Þér er velkomið að skila bílnum á annari útleigustöð en þeirri sem þú leigðir bílinn á. Til að sjá verðið getur þú valið viðkomandi útleigustöð þegar bókað er hér á síðunni, haft samband í síma eða komið við á næstu útleigustöð okkar.

  • Hvað gerist ef ég skila bíl á öðrum afgreiðslustað en þeim sem leiga hefst á án þess að um það sé getið í leigusamningi?

    Ef bíl er skilað á öðrum afgreiðslustað en getið erum í leigusamningi áskilur leigusali sér rétt til að innheimta einstefnugjald af kreditkorti leigutaka ef þessar aðstæður koma upp.

  • Get ég skilað bíl utan opnunartíma afgreiðslustaða?

    Já, á afgreiðslustöðum okkar er að finna lúgu eða kassa þar sem hægt er að setja lykla og með því skila bílum eftir lokun afgreiðslustaða.

  • Er hægt að greiða fyrir bílaleigubíl á einum afgreiðslustað en sækja bílinn á öðrum?

    Nei, því miður gengur það ekki þar sem sýna þarf fram á kreditkort, ökuskírteini og að lágmarksaldri hafi verið náð á þeim afgreiðslustað sem leiga hefst.

  • Hvað gerist ef ég skila bíl of seint?

    Í flestum tilfellum er leiguverð reiknað eftir dagafjölda leigunnar. Því áskiljum við okkur rétt til að innheimta leiguverð eins dags fyrir hvern dag sem skilað er of seint.

  • Get ég keypt viðbótartryggingar?

    Já, þú getur keypt viðbótartryggingar þegar bókað er hér á vefnum eða við upphaf leigu. Lesa má meira um tryggingar hér.

  • Þarf ég að skoða ástand bílsins við upphaf leigu?

    Það er ágæt regla að skoða bílinn áður en lagt er í hann og kanna hvort okkur hafi yfirsést einhver skemmd eða tjón. Ef þú sérð eitthvert slíkt ráðleggjum við þér að láta starfsfólk okkar vita til að koma í veg fyrir vandræði þessu tengdu.

  • Hvaða skilríki, pappíra eða kort þarf ég að sýna við upphaf leigu?

    1. Gilt ökuskírteini ásamt því að leigutaki þarf að hafa haft ökuskírteini í að minnsta kosti eitt ár.
    2. Kreditkort leigutaka sem er í gildi þegar leiga hefst.

  • Get ég leigt bíl ef ég gleymi ökuskírteininu?

    Nei, því miður. Það er skilyrði að framvísa gildu ökuskírteini ef leigja á bíl.

  • Ég hef glatað ökuskírteini mínu, get ég framvísað öðrum pappírum?

    Undir sérstökum kringumstæðum er hægt að framvísa yfirlýsingu frá sýslumanni hafi ökuskírteini verið stolið eða því glatað.

  • Þarf að hafa náð ákveðnum aldri til að leigja bíl?

    1) Lágmarksaldur leigutaka/ökumanns er 20 ár og þarf viðkomandi að hafa haft ökuskírteini í minnst eitt ár.
    2) Lágmarksaldur leigutaka/ökumanns lúxusbílsbíls er 25 ár og þarf viðkomandi að hafa haft ökuskírteini í minnst eitt ár.
    3) Leigutaki/ökumaður stærri bifreiða sem samkvæmt lögum hverju sinni þarf aukin ökuréttindi til að aka (meirapróf / rútupróf) skal framvísa ökuskírteini sem uppfyllir slík skilyrði við gerð leigusamnings.

  • Get ég bókað og greitt fyrir bílaleigubíl þrátt fyrir að annar aðili muni vera ökumaður bílsins?

    Nei, aðalökumaður og korthafi verða að vera sá sami. Athugið að hægt er að greiða fyrir viðbótarökumann.

Car Rental Terms

  • Age and driving license

    1) The lessee/driver of a passenger car or a jeep has to be at least 20 years old and driver's license held for at least one year.

    2) The lessee/driver of a luxury car has to be at least 23 years old and driver's license held for at least one year.

    3) The lessee/driver of a bigger vehicle which according to law at any given time requires an extended driver's license shall present an appropriate license at the start of the rental.

  • Method of payment

    4) Lessee’s valid credit card required. Visa & MasterCard credit cards accepted. A credit card imprint will be taken at the start of all rentals for security reasons, even when a voucher covers the cost of the rental. This credit card imprint may be used to pay all extra charges, including extra km, extra insurance, parking tickets, damages, tank re-fill, or any cost due to the use of the rented vehicle.

  • Obligations of the lessee

    5) The lessee agrees to the provisions of the lease and has received a copy of it.

    6) The lessee will return the vehicle:
    a) With all attachments, including tires, tools, documents, maps, and other items that were in or on the vehicle at the start of the rental, in the same condition as upon reception, except for normal wear and tear from use. If something is missing the lessee agrees that the cost price of individual items that are absent when the vehicle is returned will be charged to his or her credit card. The same applies if extra parts that came with the vehicle are missing upon the vehicle’s return or if returned in an unsatisfactory condition, i.e. these items will be charged to the lessee´s credit card.
    b) On the date and time specified by the lease, unless otherwise agreed later.

    7) If the lessee violates the terms of this contract or does not return the automobile at the time agreed according to lease, or does not declare his intention to extend the lease, the lessor or the police are authorized to repossess the vehicle without further notice and at the lessee´s cost. Extending the lease is dependent on the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to demand up to 24-hours rental under the terms of the lease. For every day that begins thereafter, the lessor may collect all charges as per the lessor’s pricelist.

    8) Driving rental cars on roads or tracks with no road number is forbidden. Passenger cars and 2wd vehicles are strictly forbidden on roads that are marked with an F on public maps, as well as driving Kjölur (road 35) or Kaldidalur (road 550). Driving on F-roads is only allowed on 4X4 (four-wheel drive) jeeps that the lessor agrees as appropriate for being driven on such roads. A breach of this article authorizes the lessor to collect fines from the lessee, equaling the amount of own-risk as stated in lessors pricelist at any given time. The aforementioned provision on fines does not affect the lessee’s liability regarding damage. It is the lessee´s responsibility to obtain information on road conditions while traveling as well as weather forecasts and general warnings.

    9) The vehicle shall be handled and driven carefully. Only those named as drivers on the first page of the agreement are authorized to drive the automobile. If the lessee drops off the vehicle at a different location than stated in this rental agreement the lessor is allowed to charge the lessee according to the lessor’s pricelist for the cost caused by fetching the vehicle. If the vehicle is not returned with a full fuel tank lessor is authorized to charge the lessee for refueling the vehicle according to the lessor’s pricelist. The lessee is liable for damage resulting from the use of the automobile for which no compensation will be paid by the insurance company. This includes damages to the automobile and/or injury to passengers due to the following:
    a) Off-road driving, for example, in paths and tracks, on beaches, in areas only accessible during low tide, or in other trackless areas.
    b) Vehicle use that contravenes Icelandic law and/or the provisions of the lease or driving under the influence of any intoxicants.
    c) Driving in or across rivers or any kind of waterways. Such driving is totally the responsibility of the lessee.
    d) Driving in banks of snow and ice.

    10) In the event of a collision or accident the lessee shall immediately notify the incident to the lessor, the appropriate police authorities, or the firm that takes care of making accident statements. It is the lessee's sole responsibility that such statement is made in all cases of collision or accident.

    11) The number of kilometers (km) that the vehicle is driven while the lease is in force is determined by reading a normal odometer supplied with the vehicle by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the term of the lease.

    12) The lessor is not responsible for the disappearance of or damage to property that the lessee or any other party leaves in or transports with the vehicle.

    13) The lessee agrees to pay the lessor, upon request:
    a) a deposit amounting to the estimated cost of hiring the car.
    b) any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises, in the event that it has been left somewhere without supervision, without regard to the condition of the vehicle, the roads, or the weather. In the same manner, the lessee is responsible for all costs due to the transport of the vehicle in case of damage caused by the lessee.

    14) The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories, or to put the vehicle up as any kind of security, without the prior consent of the lessor.

    15) The lessee is liable for all parking charges and road tolls as well as parking fines and fines resulting from violating traffic laws.

    16) The lessor reserves the right to collect a charge from the lessee, charged against his or her credit card, according to lessors pricelist, the lessor has to pay fines for the lessee and/or inform the authorities about the lessee because of traffic violations.

    17) The lessee is not authorized to use the vehicle to transport passengers for payment, lend it to others, or sublease it.

    18) If the lessee ignores the lessor's notifications to bring the car in for oil change, service inspection, or mandatory vehicle inspection the lessor is permitted to collect a negligence charge according to Höldur's rates.

    19) If the rental ends before the agreed time as per the agreement the lessor is allowed to collect the full balance of the rental agreement.

  • Obligations of the Lessor

    20) The lessor undertakes to supply the vehicle at the agreed time and see to that it meets the demands made for it.

    21) If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the damage is minor, the lessee is authorized to have repairs done on the vehicle after obtaining the lessor's consent.

    22) The lessor shall inform the lessee of the content of the agreement particularly as regards the obligations that the lessee undertakes by signing it.

    23) The lessor shall inform the foreign lessee regarding Icelandic traffic regulations, traffic signs, and regulations banning off-road driving. The lessor shall particularly point out the dangers stemming from animals on the roads.

    24) If the lessor wants to limit the use of the vehicle with regard to its equipment and/or conditions, this shall be done in writing when the lease is signed. The lessor undertakes to maintain valid liability insurance for his business operations.

  • Insurance

    25) The lease sum/rental fee includes mandatory vehicle insurance, including liability insurance and accident insurance for the driver and passengers.

    26) Third-party liability insurance will consist of the amount stipulated by Icelandic law at any given time.

    27) The lessee can purchase separate accident (CDW) insurance. This policy will specify the amount deductible in each instance of loss.

    28) Each own-risk only applies to one incident. In instances of more damage that obviously did not occur at one and the same time, each own-risk CDW applies to only one incident.

    29) What CDW, SCDW, and ZERO insurances do not cover:

    a) Intentional damage or damage due to gross negligence on the part of the driver.
    b) Damage resulting from the driver being under the influence of alcohol, stimulants or sedatives, or in any other way incapable of driving the vehicle in a safe manner.
    c) Damage due to race or test driving.
    d) Damage due to war, revolution, civil unrest, or riots.
    e) Damage done by animals.
    f) Holes burned into seats, carpets, or mats.
    g) Damage affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of parts of the vehicle and damage resulting from this.
    h) Damage caused by driving on rough roads to the vehicles transmission, drive, other parts that are in or attached to the chassis; damage to the chassis resulting from scraping the bottom on rough roads as a result of ridges being left by the road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damage occurring when stones are thrown up, striking the underside of the vehicle during driving.
    i) Damages resulting from driving in places where vehicle traffic is banned, such as paths, tracks, banks of snow, ice, unbridged rivers or streams, beaches, places only accessible at low tide, or other trackless areas.
    j) Damages caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle, only SADW (Sand and Ash Damage Waiver) covers such damage – please refer to General provisions.
    k) If the vehicle is transported by sea, no compensation will be paid for damage caused by sea spray/seawater.
    l) Damages to passenger cars and/or 2wd vehicles caused by driving on roads marked with an F in public maps as well as driving on Kjölur (Road 35) or Kaldidalur (road 550)
    m) Lessors loss because of the vehicle being stolen.
    n) Water damage to the vehicle.

    In other instances, reference is made to the general provisions for accident/all-risks insurance.

  • General provisions

    30) Insurance: Third party liability insurance shall be equivalent to the amount stipulated by Icelandic law each time. The lessee is totally responsible for any and all damage to the car. By purchasing Collision Damage Waiver (CDW) the lessee can insure himself against the disbursement of the driver liability; the amount of the own-risk fee is according to lessors pricelist at given time and is also stated on the front side of this rental agreement. If lessee has already purchased CDW insurance, he/she is able to purchase Super Collision Damage Waiver (SCDW) insurance and by doing so further lower the own-risk. Sand & Ash Damage Waiver (SADW) covers damage caused by sand or ash storm. Gravel Protection (GP) covers damages to the front windshield and headlights caused by stones or gravel. Theft Waiver (THW) covers damages to the vehicle if it gets stolen when parked with the doors locked, all windows closed and keys not in. Theft Waiver does not cover damages caused by breaking and entering nor does it cover loss of personal belongings of the renter or passengers. Zero Excess Cover (ZERO) only reduces the self-risk of the SCDW down to null amount. Zero Excess Cover does not free the renter from any liability in the events where these car rental terms are violated. Self-risk of additional insurances is stated in lessors pricelist.

    31) However, no insurance covers damages to the underside of the rented vehicle or tires, nor damages due to driving through rivers or any kind of waterfall or damages caused by natural disasters, CDW, SCDW, SADW, GP, THW or ZERO do not cover such damages. Such damages are always the lessee’s full responsibility. Please see more about insurance in the articles here above.

    32) Insurance in this agreement is provided by Vátryggingafélag Íslands hf. (VÍS), ID no. 690689-2009, Ármúla 3, 108 Reykjavík, IS. The lessee agrees that the insurance company is notified about this rental agreement and its parties. Höldur ehf. / Bílaleiga Akureyrar only acts as an distributor. Insurance prices include administration fee and commission of Höldur ehf. Insurance terms from VÍS no. BA10 and BK10, that are valid for this agreement, can be found on VÍS‘s homepage, www.vis.is. For general information about the insurance (IPID) see also VÍS‘s homepage,. Complaints regarding insurance benefits, terms and conditions can be sent to The Insurance Complaints Committee. Further information can be found on CBI Financial Supervison homepage, www.fme.is.

  • GPS Tracking Devices

    33) The following data points are collected from each vehicle tracked by Höldur ehf. through services provided by a Telematics Service Provider: Position, speed, acceleration, impact data (location, g-force and direction of impact) and the identifier of the device in the vehicle. This data is collected for the following reasons: Detection and prevention of loss or theft of the company vehicles, management of insurance claims, identification of unauthorized vehicle movements, monitoring and improving customer driving behavior and management of vehicle inventory. Information about processing of personal data can be found in Höldurs Privacy Policy

  • General terms

    34) The Lessee confirms with his or her signature to this rental agreement that he or she received the vehicle and attachments in sound condition.

    35) Signing this rental agreement is equal to lessee´s signature for a credit card transaction due to payments of charges which lessor charges to lessee’s credit card and is rightfully claimed by lessor according to provisions of this rental agreement.

    36) This rental agreement shall always be in the vehicle while at the responsibility of the lessee.

    37) Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

    38) Icelandic law applies to agreements made on the basis of terms stated above. This includes any claims for compensation that might be made. This applies both to the basis for and the calculation of compensation. The same applies to claims for damage based on liability outside this agreement. If legal disputes arise concerning the lease agreement, they will be heard before the lessors legal venue.

    39) It should be pointed out that disputes between the parties to the lease agreement can be submitted to the Arbitration committee of the Icelandic Consumer´s Association and the Icelandic Travel Industry Association.