Quality management

Bílaleiga Akureyrar - Europcar Iceland is the first car rental company in Iceland to acquire certification according to the international quality standard

Quality management

Bílaleiga Akureyrar - Europcar Iceland is the first car rental company in Iceland to acquire certification according to the international quality standard ISO 9001

 

The first car rental company in Iceland to acquire certification according to the international quality standard ISO 9001Bílaleiga Akureyrar - Europcar Iceland is a leading company on the Icelandic car rental market which strives to serve its customers in the best possible way.  The company defines itself as service driven and flexible with the customers‘ needs in mind at all times and has punctuality, honesty, cleanliness and service orientation as its main objective.

 
   

The Quality Policy of Bílaleiga Akureyrar - Europcar Iceland

  • Bílaleiga Akureyrar - Europcar Iceland is a leading company on the Icelandic car rental market which strives to serve its customers in the best possible way. The company defines itself as service driven and flexible with the customers‘ needs in mind at all times and has punctuality, honesty, cleanliness and service orientation as its main objective.
     
  • The company emphasises employing good and happy staff. A very unified group strives to provide the customers with first rate service, emphasising flexibility and service orientation. An effort is made to educate the staff, from recruitment of new staff members with re-ecucation and provision of various courses.
     
  • Good and personal service is a key factor in the daily operation of the company where the staff‘s attitude is vital. Serving the customer is always the prime objetive and they are attended to in a quick and professional manner. We make an effort to meet the different requirements of the customers and our motto is „Your needs - our service“
     
  • We emphasize that the appearance of the company is exemplary. Our logo is prominently displayed at all our stations and we stress sanitation and cleanliness indoor and outside. Our staff wear the appropriate uniforms and treat their work environment with proper respect.
     
  • IT is an important factor in our operations and is constantly developing. The company operates an ambitious website and intranet in order to provide staff as well as customers with information in the most easily accessible manner.
     
  • The company endeavours to offer a variety of recent cars of all sizes and models which meet the customers‘ demand for security and ecological soundness.
     
  • Every effort is made to constantly progress in the operation and seek every means to maximize results, learn from experience and do better today than yesterday in order to become an even better car rental company.
     
  • The company aims to fulfil its commitments and contracts with their customers, staff and abide by laws and regulations set by the authorities.
     
  • As a pioneer in the Icelandic car rental industry the company has a long and successful history. Its management is anxious to run a good and well known company with an acceptable profit and thus ensuring its continuing growth and progress.

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