Steps we’re taking to address COVID-19

The safety of our customers and employees is our top priority. We are closely monitoring the COVID-19 and are taking action based on guidance from public health experts. In order to maintain a safe environment, we are taking these additional measures, including: 

All vehicles are disinfected between rentals

Additional cleaning of cars with disinfectant has been implemented, including the car keys, key tags, door handles, steering wheel, gear stick, handbrake handles, seat belts, glove compartment, rear view mirrors and all buttons and control switches. This is done once the car has already been parked for customer pick-up.

Enhanced cleaning protocols at rental stations

We have increased the frequency of cleaning at our rental stations. We routinely disinfect all handles, counters, POS devices, pens and tablets throughout the day. Key cabinets and keypads are also disinfected. Hand sanitizers are available for customers and employees at all of our stations.

Cancellations and changes to bookings

Normal Rental Vehicles

Modifications and cancellations to bookings are now free of charge to our customers. If you need to modify or cancel your booking, please contact our customer service by calling +354 461 6000, via email at holdur@holdur.is or through our contact form. For changes to reservations made via a Travel Agency, Tour Operator or Car Rental Broker site please contact the relevant agent.

Campers & Motorhomes

Regarding existing bookings on Campers and Motorhomes, customers can amend dates free of charge given that we have vehicle available during the desired period. Please contact our customer service to discuss options by calling +354 461 6000, via email at holdur@holdur.is or through our contact form. Existing bookings on Campers and Motorhomes can be cancelled free of charge up to one week prior to pick-up date. Bookings cancelled one week or less prior to pick-up date will be 10% refunded. For changes to reservations made via a Travel Agency, Tour Operator or Car Rental Broker site please contact the relevant agent.

Renters coming from defined areas with a high risk of infection

We have implemented procedures regarding rentals to customers who are coming from defined high-risk areas. This applies primarily to our station at the international airport in Keflavik. This procedure is also considered as a safety precaution for all our customers and frontline employees. Customers coming from high-risk areas will receive an email with the specific instructions for how to pick up their car.

All rental stations are open

All of our rental stations are currently open, and there have been no changes to our offered services. Opening hours may have shifted slightly at some of our locations. Please find updated opening hours for all of our rental stations here. We kindly ask all customers to keep a safe distance when communicating with our employees to ensure your and their safety.

Employee working shifts introduced

In order to minimize risk, we have asked most of our office employees to work from home, and all service employees to work in smaller shifts to limit the number of people present at each station at any given time. We apologize for any inconvenience this may cause.

We will continue to monitor and respond to the latest news on COVID-19 with customer and employee safety as our top priority.   

Further information regarding COVID-19

The Directorate of Health in Iceland

Department of Civil Protection and Emergency Management

Covid.is